【作者】 曹世武；

【导师】 郑向敏；

【作者基本信息】 华侨大学 ， 旅游管理， 2013， 博士

【摘要】 企业本质上是资源的集合体，企业资源管理实质就是资源整合的过程。在不确定环境下，企业绩效或竞争优势的产生，关键在于实现企业资源整合的效率和效果，也在于培育和提升企业的动态能力。目前资源整合、动态能力在饭店领域的相关研究成果并不多见，在既有文献中主要采用定性研究，缺乏定量分析。因此，采用规范分析与实证研究相结合的方法，从动态能力视角研究系统地研究饭店资源整合具有重要的意义。本文通过对现有文献深入挖掘和分析研究，以资源基础理论、动态能力理论、系统思维观、价值链和模块化为基础，梳理了饭店资源整合的理论体系，提出饭店资源整合的路径框架。本文将资源整合划分为稳定调整、丰富细化和开拓创造三个维度，将动态能力划分为环境感知能力、组织学习能力、整合重置能力和组织柔性能力，将组织绩效划分为财务绩效和非财务绩效两个维度，以探讨它们之间的影响关系；将环境不确定性划分为市场动荡、竞争强度和技术波动三个维度，以探讨环境不确定性对资源整合、动态能力的驱动作用和调节作用。在此基础上，本文构建了面向饭店企业的环境不确定性、资源整合、动态能力与组织绩效之间关系的整体模型，提出9个主要变量关系的研究假设及125个研究子假设。本文以国内的饭店企业为研究对象，利用调查问卷收集数据，共获得来自全国27个省市区352份有效样本，采用回归分析、结构方程模型等方法进行实证检验，检验结果显示在总共134个研究假设中50个假设得到了数据较好的验证，有84个假设（全部为子假设）没有得到数据的支持；虽然得到数据支持的研究假设数量并不理想，但9个主要变量关系的研究假设得到了数据的支持或部分支持。研究发现资源整合、动态能力各子维度对组织绩效影响关系是不相同的，开拓创造直接影响非财务绩效，组织学习能力直接影响非财务绩效，组织柔性能力直接影响财务绩效和非财务绩效。实证结果支持环境不确定性的驱动和调节双重作用，技术波动对资源整合的驱动作用和调节作用显著，技术波动、市场动荡对动态能力产生驱动作用和调节作用。实证结果也证明了动态能力的中介作用，组织学习能力在开拓创造与非财务绩效的关系中起中介作用，组织柔性能力在开拓创造与财务绩效的关系中起中介作用，组织柔性能力在开拓创造与非财务绩效的关系中起作用。本文尝试将环境、资源和能力整合进一个框架进行研究，从理论层面，丰富了资源整合、动态能力与组织绩效关系的实证研究；从实践层面，使饭店经营管理者能更好地理解和运用资源整合、动态能力，能更积极地的认识和应对环境不确定性，促进饭店企业竞争优势的获取和维持。更多还原

【Abstract】 The nature of firm is the aggregation of resources, Enterprise resource management is the process of resource integration in essence. In the uncertain environment, enterprise performance and competitive advantage, the key lies in the realization of efficiency and effectiveness of enterprise resource integration, but also to cultivate and improve the dynamic capabilities. At present, the relevant research results in the field of hotel resources integration and dynamic capability does not see more, in both qualitative research mainly uses the existing literature, lack of quantitative analysis. Therefore, by using the method of normative analysis combined with empirical research, a systematic study on the study of hotel resources integration has important implications from the perspective of dynamic capability.Through the research of the deep mining and analysis of existing literature, according to the Resource‐based theory, Dynamic Capability theory, Systems Thinking concept, value chain theory, and modular theory, the dissertation combs the theory system of hotel resources integration, puts forward path frame of hotel resources integration.The resources integration is divided into three dimensions of stabilizing, enriching and pioneering, dynamic capability is divided into environment sensing capability, organizational learning capability, integration reset capability, and organizational flexibility capability, organizational performance is divided into two dimensions of financial performance and non‐financial performance, in order to investigate the influence of the relationship between them; the environmental uncertainty into three dimensions of market turmoil, the intensity of competition and technology fluctuations, to explore the driving and moderator effect of environmental uncertainty on resources integration and dynamic capability. Based on those, this dissertation constructs the overall model of the relation among environmental uncertainty, resource integration, dynamic capabilities and organizational performance for the hotel enterprise, put forward the hypothesis of9main variables and125research sub‐hypotheses. According to the domestic hotel enterprises as the research object, collecting data by questionnaire, the dissertation was obtained from the national27provinces and352valid samples, and using regression analysis, structural equation model, empirical testing, test results show that in a total of134research hypotheses50hypotheses have been better data validation,84hypotheses (all are sub‐hypothesis) not supported by the data; although the number of data to support the research hypothesis is not ideal, but the hypothesis of the9main variables in relation to the received data or partially supported. The study found the integration of resources, dynamic capabilities of each dimension of organizational performance impact is not the same, pioneering directly impacts non‐financial performance, organizational learning ability directly impacts non‐financial performance, organizational flexibility ability directly impacts the financial performance and non‐financial performance. The empirical results support the environmental uncertainty has certain driving and moderator effects on resource integration, the driving and mediator role of technology fluctuation on resources integration significantly, technology fluctuations and market turmoil play driving and moderator effect on the dynamic capabilities. The empirical results also prove that the mediator role of dynamic capabilities, both organizational learning capability and organizational flexibility capability have moderator effects on pioneering and non‐financial performance.This dissertation attempts to environment, resources and ability to integrate into a framework for a study, from the theoretical level, the empirical study on the relationship among the resources integration, dynamic capabilities and organizational performance; from a practical level, the hotel managers can better understand and use the resources integration, dynamic ability, can know more actively and to cope with environmental uncertainty, promote to obtain and maintain competitive advantage of the hotel.更多还原