【作者】 王春婷；

【导师】 南岭；

【作者基本信息】 华中师范大学 ， 行政管理， 2012， 博士

【摘要】 随着政府职能转变和服务型政府建设的推进,关于政府购买公共服务的研究颇受学术界关注,其研究成果也逐渐增多,对于政府购买公共服务有效性的研究正在成为一种趋势。但是在已有的研究中还存在一些值得探讨的问题,当前政府购买公共服务的研究主要集中在政府购买模式、购买范围、购买方式、购买风险与责任等方面问题,且研究方法以定性分析为主,重复研究较多、且深度不足,对政府购买公共服务绩效的研究匮乏。关于政府购买公共服务的绩效由哪些变量构成,这些变量之间的重要性有什么不同,主要受哪些因素影响,这些因素的影响程度有多大等问题是政府购买公共服务研究的重要领域,对于提高政府购买公共服务效率,减少服务成本具有重要作用,目前尚未形成公认的或比较有说服力的结论。运用结构方程模型研究方法对上述问题进行探讨,在此基础上提出有针对性的建议,提高政府购买公共服务的绩效是本文研究的宗旨和目的。本文写作框架为一个导论、七章、一个结语。导论部分首先阐述政府购买公共服务绩效的理论与现实背景,指出研究政府购买公共服务绩效的理论与现实意义,接着对政府购买公共服务的相关研究进行梳理,总结出目前的研究成果,并在此基础上审视对该问题研究的不足,为本项研究提供借鉴作用和创新起点。第一章,对政府购买公共服务绩效研究的相关的公共服务理论、公共物品供给理论和政府绩效理论进行分析,为构建政府购买公共服务绩效结构模型和政府购买公共服务绩效与其影响因素的关系模型提供理论依据。第二章,对政府购买公共服务绩效的基本问题进行分析。分别论述了政府购买公共服务的动因、模式、方式与范围,以及政府购买公共服务绩效指标变量设计的基本思路。本章认为政府购买公共服务是基于政治、经济与社会发展的诉求,而提高政府购买公共服务绩效正是回应这种诉求的重要途径,那么如何提高绩效需要从其指标构成入手。本文从时代背景、价值基础与原则、绩效指标设计的方法、指标设计的思路四个方面,对政府购买公共服务绩效指标变量进行设计,得出政府购买公共服务绩效模型由政府成本、效率、社会公正度及公众满意度四个变量构成。第三章至第五章,对政府购买公共服务绩效结构模型进行假设,变量定义和测量,开放调查问卷及收集数据,以SPSS和AMOS软件为分析工具对模型进行检验和修正。本部分通过阐述政府成本、效率、社会公正度和公众满意度四个变量,构建政府购买公共服务绩效结构模型和政府购买公共服务绩效与其影响因素关系模型；同时提出假设,认为政府购买公共服务绩效受行政环境、政府行为方式、监督与评估、行政文化四个方面因素影响；最后对政府购买公共服务绩效结构模型、影响因素测量模型以及两者间的关系模型,进行检验和模型修正。第六章,对研究结果进行分析与讨论。本章得出如下结论：第一,政府购买公共服务绩效四个指标变量政府成本、效率、社会公正度与公众满意度四个构成变量中,公众满意度对绩效的贡献最大,效率与社会公正度其次；第二,政府购买公共服务绩效的影响因素之间也是互相影响的,其中行政环境一方面直接影响行政文化、行为方式和监督评估,另一方面通过行政文化间接影响监督评估,通过监督评估间接影响行为方式。第三,行政环境和监督评估对政府成本、效率、社会公正度的影响较大,而公众满意度的最大影响因素是行为方式。第七章,以检验了的结论分析当前政府购买公共服务绩效存在的问题,基于此提出政策建议和行动路径。本章得出结论,认为政府成本、效率和社会公正度受行政环境因素影响最大,公众满意度则受政府行为方式影响最大；并进一步从政府成本、效率、社会公正度和公众满意度四个方面指出政府购买公共服务存在的问题；最后,从行政环境、监督评估、政府行为和行政文化等方面提出对策性建议。结语部分指出本文研究存在的局限,指明后续研究的方向。更多还原

【Abstract】 With the transform of government functions and the propel of service government construction, the research output about the government purchase public service has increased gradually, the research of efficiency of government purchase public service will be a tendency. There are some problem which is included in developed theory worth to discuss continually, current research in the government purchase public services is focusing on the problem of government purchase model, group, responsibility, and the research method is primary based on the qualitative analysis. Although the improvement of the public service performance was attaining some common view, the research finding repeat more, lack of depth, and deficient to the research of government to purchase the public service performance. Which variable quantity constitute the government to purchase the public service performance, what is the different importance among such variable quantity, which factor worked primarily, and how many influenced by those factors. Such problem is the main research field of government purchase public service function, there are not cogent and admitted conclusion about improving the efficiency of government purchase public service and reduce the service cost. To apply the structural equation modeling research method for probe into above problem, and on this basis to propose relative suggestions, complete the theory system of government purchase public service is the purpose and aim of this paper.The cooperation structure of this paper includes a piece of introductory theory, seven chapters and a piece of conclusion.The part of introductory theory states the research background of government public service efficiency, demonstrate research for the government purchase public service efficiency is actual meaning and theory value, combing the relate research, on this basis to scrutinize the achievement and the deficiency of current research about this problem, provide reference for this paper.First chapter elaborates theory foundation of government public service efficiency. In this paper, such domestic and overseas public service theory, public materials supply theory and government efficiency theory offers the theory foundation for construct the government public service structure model. Government purchase public service assimilate the efficiency view of new public administrative theory, draw the value from new public service and service oriented government; government efficiency theory offers the analytical framework for research about service purchase efficiency. Second chapter, analyses the basic problems of government purchase public service efficiency. Separately discuss the motivation, model, method and range of government purchase public service, and basic idea of government public service efficiency index design. In this chapter, government purchase public service is the main demand of politics, economy and social development, conclude three purchase model to our country’s government purchase public service:independent relationship between competitive purchasing patterns, independent relationship between non-competitive purchasing patterns, dependent relationship non-competitive purchasing, and further analyses the method and the range of government purchase; on the other, from the era background, value foundation and principle, efficiency index design’s method and idea design to government purchases of public service performance variable index, reach the result that public service efficiency model composed of government cost, efficiency, social fair and public satisfaction.From third chapter to fifth chapter, assume that the government purchase public service efficiency structural model, definite and measure the variable open the questionnaire and data collection, use the SPSS and AMOS to mend and test the model. This section construct the government purchase public service efficiency structural model and the model government purchase public service efficiency with influential factor by elaborate the government cost, efficiency, social fair and public satisfaction; presume that government purchase public service efficiency was influenced by administrative background, government behavioral pattern, supervising and evaluation, administrative culture. Finally part to test and mend the government purchase public service efficiency structural model, influential factor structural model and the relation model between them.Sixth chapter analyses and discuss the research results. It is concluded that in the four variable which composed of government cost, efficiency, social fair and public satisfaction of government purchase public service efficiency, public satisfaction devote greatly to the government performance, efficiency is in the next place. Secondly, government purchase public service efficiency’s influential factors are also interacted, administrative background directly impact on the administrative culture, method and supervision’s evaluation. On the other hand, indirectly affect the supervision’s evaluation through the administrative culture; indirectly affect the behavioral method through supervision’s evaluation. Thirdly, administrative background and supervision’s evaluation larger impact on the government cost, efficiency, and social fair, but the behavioral pattern great devote to the public satisfaction.Seventh, according to the tested conclusion to analyses the current problem about government purchase public service perfonnance, on this basis to offer the political suggestion and action. It is concluded that government cost, efficiency and social fair was affected by administrative factor greatly, but the public satisfaction was affected largely by administrative behavioral method; further point out the problem about government purchase public service from the government cost, efficiency, social fair and public satisfaction; Finally, according to the administrative background, supervision’s evaluation, government behavior and administrative culture to propose the strategic suggestion.Epilogue shows the research limit of this paper, and point out the orientation of the following research.更多还原