【作者】 郑芳华；

【导师】 赵国杰；

【作者基本信息】 天津大学 ， 技术经济及管理， 2011， 博士

【摘要】 随着经济全球化、网络化程度的加深,企业外部环境的不确定性日益增强。企业如何面对这一变化、保持企业的竞争力,实现可持续地发展就成为企业管理必须直面的课题。知识管理研究与实践存在过于重视隐性知识显性化、不能平衡地生成知识从而满足企业知识需求、企业知识创造性活动与业务流程和价值创造活动相疏离、对知识活动的情境复杂性的研究有机械化和还原论倾向等问题。理论和现实的需求,以及新的研究方法的出现,使得深入研究知识创新性过程的内在机理成为可能。本文研究目的在于发展整体性的企业知识生成与转化理论,研究人类社会组织中知识如何平衡地生成,以满足企业知识需求和价值创造活动;发展基于人的本体论研究,利用人的积极不确定性平衡环境不确定性的影响,建构应对外部环境不确定性的理论和方法;发展企业知识生成与转化过程理论的实现策略,为实践提供更具指导性的实施框架。本文的主要研究内容和创新点如下:在过程哲学、发生认识论、复杂性科学、生成论的支撑下,创新性地提出企业知识生成与转化概念,凸显了知识创新性过程的生成性、复杂性和整体性。本研究采用跨学科的研究方法,将企业知识组织视为与外部紧密联系又存在内部相对独立性的复杂社会系统,利用复杂性科学及其衍生的应用性理论的最新成果,创新性地建构基于人的整体性企业知识生成与转化理论,研究人类社会组织在复杂社会情境中的知识涌现现象及其规律。采用总结归纳和理论演绎相结合的方法,确定企业知识生成与转化模型的基本因子,以企业知识需求为知识活动的起点,将知识创造性活动与企业业务流程和价值创造过程相结合,建构企业知识生成与转化过程模型,深入分析企业知识生成与转化过程运行机制和实现策略,依据知识对情境依赖程度的不同,采用内容管理或上下文情境管理的方式,达到整体、平衡的生成与转化知识。在随后的深度个案研究中,对理论方案的实现策略进行具体化和操作化研究。更多还原

【Abstract】 One of the immediate concerns in enterprise research is how to respond to the increasing uncertainty of external environment along with the process of economic globalization. It’s urgent to develop new knowledge creative theory of enterprises, because there are some new trends and also some problems in this area, such as new characteristics of knowledge and knowledge activities, the application of complex science in the research of human social groups, and the isolation of knowledge management theory and practice.The aim of this dissertation is to develop holistic enterprise knowledge creation and conversion theory, by which the characteristic and mechanism of this process can be better understood.The knowledge creation and conversion theory was constructed by the means of inductive reasoning and deductive reasoning based on literature review. The whole research path was through interdisciplinary approach, and the methods of complexity science, knowledge management and organizational learning was introduced.The main research contents and innovation points are as following:The concept of enterprise knowledge creation and conversion was proposed, which was developed through process philosophy, genetic epistemology, complex science and the theory of emergence.Holistic enterprise knowledge creation and conversion theory was constructed to analyze knowledge emergence in the systems of human beings by introducing new development of contextual complexity research, which regarded enterprise as an open and independence human complex system.Based on enterprise knowledge demand, knowledge creative activities were directly combined with business process and value creation activities. The operation mechanism and accomplish mechanism was researched. According to the degree of context, knowledge can be managed by content management method and context management method. After conducting a deep case study of Jietong Group, the theory and model were tested.更多还原