【作者】 张哲骁；

【导师】 吴雷； 李武武； 刘希森；

【作者基本信息】 江南大学 ， 控制工程， 2008， 硕士

【摘要】 信息化纳税服务系统是利用信息技术、特别是互联网技术构建可以完成传统税务局各项管理与服务职能,并为纳税人提供更加方便、快捷、安全的电子化服务的系统,核心特征是对传统税收管理活动的扬弃,一方面,传统的税收管理主体业务要向互联网上转移,另一方面,电子税务又将不断创造出新的适合于互联网特点和纳税人多元化需求的个性服务。本篇论文一方面研究和分析了新公共管理理论对国外纳税服务系统的影响,另一方面结合日常工作中通过电话回访、问卷调查等形式收集到的纳税人的意见反馈,针对目前信息化纳税服务系统中尚存的不足,引入系统理论和控制理论,在原有12366热线功能的基础上对信息化纳税服务系统进行优化,构建由门户网站、呼叫中心、短信平台、邮件系统四大模块组成的功能齐全、协调高效、信息共享、安全稳定、保障有力的“以纳税人为中心”的信息化控制系统。系统的构建采用了结构化系统开发方法,步骤分为系统分析、系统设计和系统实施三个阶段。考虑到当前WEB技术的发展趋势,系统在体系结构的设计上遵从当前流行的设计模式,整体上设计为以构件为基础的、多层的体系结构,以解决需求变动、系统升级、业务拓展等引起的软件分布、构件重用的问题。整个系统基于先进的J2EE技术,实现了应用系统的构件化、平台化,支持电话、传真、语音留言、短信息、电子邮件、WEB等多种服务方式。根据不同的服务类型和安全需求,整个系统划分为四个子系统,各自独立提供服务,但又有机地结合成为一个整体,各子系统间提供灵活的交互接口,保证各子系统互联、互通、互操作。在确保整个系统结构合理、层次清晰的基础上、通过采用WEB服务器和应用服务器的负载均衡,使系统瞬间大访问量时系统的性能得到最大保障,使整个系统的结构具有很高的扩展性和开放性。优化后的信息化纳税服务系统为纳税人提供多渠道、全天候优质的服务。论文最后通过数据分析和对比,对优化后系统的绩效进行了评价。更多还原

【Abstract】 Information-based taxpaying service system is capable of achieving traditional revenue function by means of IT. The system provides more convenient and safe service for taxpayer. As a result of traditional revenue operation is transferred to internet, it has evolved into new electronic revenue. The electronic revenue would diversify taxpaying service by right of the internet.The paper investigates the theory of New Public Management and its significance to foreign taxpaying service system as well as collects feedback from taxpayer on perfecting taxpaying service system. To the existent question in taxpaying service system, the paper introduces systems theory and control theory in order to optimize taxpaying service system on the basis of the existing hotline function. The new taxpaying service system consists of four modules as follows, web portal, call center, short message platform and Email system.The design of taxpaying service system adopts structured system development methodology. The approach consists of system analysis, system design and system implementation. In view of current web technology, holistic design of the system adopts multiplayer configuration based on components in order to satisfy the need of upgrade and change of system for the future. The system supports multi-mode service such as telephone, fax, voice record, short message, Email, web and so on. According to different service types and safety requirements, the four modules supply the service independently, but also being consolidated entity provided with flexible alternant interfaces. The whole system is steady and it’s configuration would be sustainable development. The new information-based taxpaying service system offers taxpayer multimode and all-day knight sevice. The paper analyses and shows differences of the performance of the new information-based taxpaying service system in the end.更多还原