【作者】 张艳鑫；

【导师】 孙璐；

【作者基本信息】 哈尔滨商业大学 ， 企业管理， 2013， 硕士

【摘要】 现代企业的人力资源管理已然由过去的具有单一维持和辅助型管理职能转变为带有战略性色彩的管理职能。随之外包市场的日益成熟与竞争的加剧,越来越多的企业开始将非核心的人力资源管理事务委托给服务商来完成,而将主要精力与财力投放在核心业务上。企业寻找外包服务商的成本、外包服务商服务质量、综合素质与合作能力的高低都会对企业的工作效率与人力资源管理外包活动的成败产生重要影响。因此,面对众多的外包服务商,企业怎样选、选择谁将是一个迫切需要解决的难题。论文以企业人力资源管理外包服务商的选择作为研究的主线,运用文献综述研究法、计量研究方法、定性与定量分析相结合、理论研究与实证分析相结合的研究方法对服务商的选择进行深入探讨。研究过程中,首先对人力资源管理外包的相关理论进行回顾和梳理,分析交易成本理论、核心竞争力理论和劳动分工理论与外包服务商选择的联系,从而为企业人力资源管理外包服务商选择的研究奠定理论基础；其次,系统地分析企业在选择外包服务商过程中的影响因素,具体概括为企业外部环境、企业特性及服务商特性三方面影响因素,在充分考虑影响因素的基础上,运用因子分析法进行评价指标的选取并且定义公共因子的名称,建立企业人力资源管理外包服务商选择评价指标体系。然后,以此评价指标体系为基础,构建企业人力资源管理外包服务商选择模型。最后,将西安智信广告设计策划公司作为实证企业,在检验人力资源管理外包服务商选择模型可行性的同时对实证企业的候选外包服务商进行模糊综合评价,从而选出最优的外包服务商,进而提出企业选择人力资源管理外包服务商的对策建议。更多还原

【Abstract】 The modern enterprise human resource management is no longer a simple maintenance and auxiliary management functions is already rising as a strategic management function. Accompanied by the growing outsourcing market of maturity and intensified competition, more and more enterprises begin to entrust non-core human resource management affairs to service providers, while focus the major energy and financial resources on core business. Enterprises looking to outsource service provider cost and quality of service outsourcing service providers, the level of the overall quality and ability to cooperate will have an important impact on the success or failure of the level of efficiency of enterprises and human resource management outsourcing activities. Therefore, facing with a large number of outsourcing service providers, how to choose and who will be chosen will be an urgent need to address the problems.This paper made the choice of outsourcing service of corporate resources management as the main line of research, the choice of service providers will be carried out by using several methods, such as literature review study, econometric research, qualitative and quantitative analysis and the combination of theoretical and empirical analysis.In the process of the study, firstly, this paper reviews the theory about human resource management outsourcing and analysis the relationship between basic theory and the selection of outsourcing service provides, which laid the theoretical foundation for the research. Secondly, this paper also analyzes the influencing factors in the process of selecting outsourcing service providers, those factors are specific summarized the outside environment of enterprise, enterprise features and characteristics of the service providers. The article fully considered the factors, selected targets by the use of factor analysis and defined the name of the public factor, so the evaluation index system of t was established. Then on the base of this evaluation index system, the choice model of outsourcing service provides was built. Finally, the paper used the West An Zhixin Advertising Designation Planning Company as an empirical corporate, the candidates of outsourcing service provides will be fuzzy comprehensive evaluation by the score of expert interviews and questionnaires, which would be benefit for the selection of the best service providers, and then propose recommendations to select outsourcing service providers.更多还原