【作者】 谭军；

【导师】 许小东；

【作者基本信息】 浙江大学 ， 企业管理， 2012， 硕士

【摘要】 随着社会主义市场经济的不断发展和完善,职业场所的竞争日益激烈。在这种现状下,工作压力作为普遍存在于各种组织工作中的现象,也从各个方面得到了前所未有的增强。海关关员作为我国海关这道监管防线的把关执行者,行使着管理、维护国家对外交流经济秩序的权力。国家经济的快速稳定发展,在很大程度上取决于海关关员队伍良好的管理,海关组织有序、廉洁、高效地运转。本文借助于已广泛应用的自我效能感的研究,及其广受关注的与工作压力和绩效的关系,展开对海关关员工作压力及工作绩效的研究。将海关关员的自我效能感引入到工作压力和绩效关系中并通过研究分析三者的关系,进一步验证海关关员自我效能感的中介作用,对于海关关员工作压力的研究具有重要的理论意义。论文研究遵循发现问题—分析问题—解决问题的思路进行,主要分成五个部分：第一部分为绪论,阐述论文研究的背景、意义及国内外相关研究现状；第二部分为理论综述,对论文研究中涉及到的学术理论与研究文献进行归纳与阐述,为论文的研究打下理论基础；第三部分为海关关员工作压力分析探讨,对海关关员工作压力问题进行分析归纳；第四部分为海关关员的工作压力、自我效能感与工作绩效间关系的研究,通过问卷调查获得数据对数据进行相关性分析；第五部分为加强海关关员工作压力管理的策略建议。在前文分析的基础上,明确当前海关关员工作压力对工作绩效的影响机制,有针对性地提出缓解海关关员工作压力、提高工作绩效的策略建议,以期能为海关队伍建设及人力资源管理研究起到一定的借鉴作用。更多还原

【Abstract】 As the he socialist market economy continues to develop and perfect, the career field has been faced with an increasingly fierce competition. In this situation, working pressure, as a common phenomenon existing in various organizational work, has gained an unprecedented increase from all aspects. Customs officers, the implementators of China’s Customs Law, exercise the power of administrating and maintaining the state’s foreign economic exchange order. The prosperity of the state economy largely depends on the orderly, clean, and efficent operation within the Customs organization. Therefore, this article has developed a research on the relationship of work pressure and work performance of customs officials, with the help of a widely-adopted self-efficacy theory and the widely-concerned relationship between work pressure and performance. The author has introduced customs officers’ self-efficacy into the relationship between work pressure and work performance and carried out a research and analysis on the triadic relation of the factors mentioned above to further prove that self-efficacy plays an intermediary role, which has made great theoretical significance in the study of customs officers’ work pressure problem. This paper has been developed in three steps:recognizing problem, analyzing problem and solving problem, and mainly divided into five parts: self-efficacy studies have been widely used in various fields, with job stress and performance relationship under the spotlight. The introduction of self-efficacy of civil servants to work the relationship between stress and performance studies, and through research and analysis of the three relationships, customs officers to further verify the self-satisfaction, self-efficacy as an intermediary role for the Customs officers working pressure of has important theoretical significance. The research follows the discovery issue paper-analysis of the problem-to solve the problem of thinking, is divided into five parts. The first part is the introduction, which expounds the background, significance and the current situation of related research at home and abroad. Part2is an overview of related theories. By summarizing and elaborating the academic theories and research paper involved in the paper, the author has provided theoretical basis for this thesis. In Part3, customs officers’ work pressure is analyzed and discussed, hence the prolems are sorted. Part4is the study on the relationship between customs officers’ work pressure, self-efficacy and work performance. The correlation analysis is based on data obtaind through a questionnaire survey. The5th Part is suggestions and advice on management of customs officers’ work pressure. Based on the earlier analysis, the thesis comfirmed the influence of work pressure on performance, and gave suggestions focusing on how to ease work pressure and improve performance, expecting to provide a certain theoretical reference for customs’s team construction and human resources management practices.更多还原