【作者】 谷海阔；

【导师】 邵建平；

【作者基本信息】 兰州大学 ， 工商管理， 2011， 硕士

【摘要】 随着知识经济时代的到来,企业间人才竞争激烈,随着企业加强人力资源管理和开发,大力实施“以人为本”、“人才强企”战略实施,企业员工培训工作的作用和地位愈显重要,员工培训工作质量管理成为重要的一环,通过积极有效地企业培训工作,大力提高员工业务知识、技能水平、工作业绩以及企业整体绩效,这是企业赢得竞争优势必然所在,是实现企业目标的根本保障,是企业参加知识经济时代竞争的必然选择。本文以青海油田员工培训满意度评测为例,基于培训基本理论、方式方法、满意度理论、培训评估理论方法,以及青海油田培训中心培训教学的工作实践,设计了员工培训满意度评测问卷,结合焦点团体法与问卷调查法的综合运用,通过问卷调查获得评测数据,经过数据整理,比较分析学员满意度评价、学习价值评价和忠诚度评价,再经焦点团体访谈分析青海油田培训中心员工培训工作中存在的问题和不足,进而提出培训工作改进策略建议。针对青海油田员工对培训教学工作的实际需要,结合企业发展大形势,青海油田培训中心加强企业培训教学工作的有效性、针对性,和实效性,进一步适应企业发展的需要,通过培训增强员工素质,开发员工潜能,为青海油田公司企业可持续发展提供人才保障,使企业永葆青春的“源”动力。更多还原

【Abstract】 With the coming of intelligent economy, fierce competition and strengthen of human resources and development among companies, the function and status of company’s training work seems more and more obvious with implementing the strategy of human oriented and talents thriving company vigorously, the qualitative managements of staff training becomes an crucial part. through positive company’s training work, the company’s advantage would definitely lies in those matters such as improving professional knowledge, skills, working efficiency of staff, which is fundamental support for realizing company’s target, it would be inevitable choice for company to join the competition of intelligent economy.This paper sets evaluation of the degree of satisfaction among Qinghai oilfield as example, with basic theory of training, methods, theory of the degree of satisfaction, training evaluation of theoretical methods and working practices of training teaches in Qinghai oilfields training center, it designs staff’s evaluation questionnaire of the degree of satisfaction, combining focused groups and questionnaire survey, it gains evaluation date by questionnaire survey, after date processing, it analyzes staff’s evaluations to the degree of satisfaction, value of learning and loyalty. Finally it points out the problems and deficiencies in Qinghai oilfields training center, meanwhile it rises suggestions to improve training works.Aiming of practical needs of training work for Qinghai oilfields’staff, with the trend of company’s further development, to meet the needs of company’s further development, Qinghai oilfields training center should enhance training work in terms of efficiency, aim and effectiveness by strengthening quality and developing potentiality of staff, so as to maintain eternal youth source by providing company with talents for Qinghai oilfields’sustainable development.更多还原