【摘要】 为提升养老陪伴机器人的使用体验，提出基于FAST和QFD的养老陪伴机器人体验设计方法。首先，将老年用户作为研究对象，通过对其需求的分析和抽取，将其划分为不同的类别，对用户需求进行属性归类。其次，利用FAST对养老陪伴机器人的功能进行分解，获得养老陪伴机器人功能树。然后，引入养老陪伴机器人的功能架构导入到QFD中，建立质量屋模型，并以此为基础，构造用户需求与设计特征之间的关系矩阵。确定了老年用户需求中各设计特征的重要度。最后，通过设计特征转化成养老陪伴机器人功能定位，指导产出养老陪伴机器人用户体验设计方案。研究结果表明，方法可以有效地挖掘用户需求，并将用户需求充分合理地转化成设计要素用于设计实践，优化了养老陪伴机器人用户体验设计流程，用于提高产品设计的质量。更多还原

【Abstract】 In order to improve the experience of elderly care companion robots, an experience design method of elderly care companion robots based on FAST and QFD is proposed. First of all, take the elderly users as the research object, divide them into different categories through the analysis and extraction of their needs, and classify the attributes of user needs. Secondly,FAST is used to decompose the functions of the elderly companion robot and obtain the function tree of the elderly companion robot. Then, the functional architecture of the elderly companion robot is introduced into QFD, and the House of Quality model is established. Based on this, the relationship matrix between user requirements and design features is constructed. The importance of each design feature in the needs of elderly users is determined. Finally,the design features are transformed into functional positioning of the elderly companion robot to guide the production of the user experience design scheme of the elderly companion robot. The research results show that the method can effectively mine user needs, and fully and reasonably transform user needs into design elements for design practice, optimize the user experience design process of elderly care companion robots, and improve the quality of product design.更多还原