【作者】 莫铘；

【导师】 朱启松； 李嘉陵；

【作者基本信息】 重庆理工大学 ， 工商管理硕士（MBA）（专业学位）， 2023， 硕士

【摘要】 在经济迅速发展的新时代,随着我国各大、中、小型企业之间的竞争越来越激烈,企业员工的工作压力迅速增长,因此我国出现职业倦怠的问题现象日益增多、问题也越发严重。特别是近年以来我国的各大商业银行发展愈发迅速,在经济发展中整个银行行业都面临着更加激烈的竞争,在这种背景下的银行员工不得不面临超负荷的工作,因此越来越多的银行工作人员日渐对自己的工作产生了不同的职业倦怠问题,从而不可避免的影响着工作效率以及工作质量。一旦银行员工长期处于这样的工作倦怠情绪之中,就会导致他们在工作中产生工作消极、工作完成质量下降、注意力不集中、创造力缺乏等情况的可能性。因此,商业银行应该重视员工职业倦怠问题,并进行相关研究。员工职业倦怠可能会对银行的业务产生负面影响。本文的研究主体是A农村商业银行的银行职员,研究的主题是该银行的员工职业倦怠问题,基于对各相关文献的梳理基础之上,主要利用问卷调查法以及访谈法。该研究使用了多种数据分析方法,包括描述性统计分析、T检验和单因素方差分析,旨在研究A农村商业银行员工的职业倦怠现象。研究还采用访谈的方式对调查问卷进行优化,系统地识别A农村商业银行员工职业倦怠的指标,并探讨个人、组织和社会层面的主要影响因素。最终,提出切实可行的策略和解决方案,以缓解A农村商业银行员工的职业倦怠问题。通过本文的研究结果显示,A农村商业银行整体员工的工作倦怠层级处于中等水平,具体表现在:工作积极性不高,缺乏工作的动机和动力;情绪低落以及消极状态;缺乏自我的价值认可等。A农村商业银行员工的职业倦怠问题的主要影响因素可以分为个人、组织和社会三个方面。其中个人方面包含员工的工龄、年龄、性别、薪酬等因素;组织方面包含工作的环境以及公平等因素;社会方面包含员工地位、社会变迁和信任缺失等因素。本文通过对A农村商业银行的具体情况及影响员工职业倦怠的主要因素,提出关于减少员工工作倦怠的建议,从个人层次、组织层次和社会层次提出相关的对策措施;统筹兼顾、内外兼治,提供有效可行的相应管理建议,同时提出相关的有效人力资源管理的措施办法,从而希望可以改进或者解决A农村商业银行员工的工作倦怠问题现象。更多还原

【Abstract】 In the new era of rapid economic development,as competition between large,medium,and small enterprises in China becomes increasingly fierce,employees are experiencing rapidly increasing work pressure,leading to a growing and increasingly severe phenomenon of job burnout.In particular,in recent years,China’s major commercial banks have developed rapidly,and the entire banking industry is facing even more intense competition in economic development.Under this background,bank employees have to face overwhelming workloads,leading to a growing number of employees experiencing various forms of job burnout,inevitably affecting work efficiency and quality.If bank employees are in a state of prolonged job burnout,they may become work negative,produce lower-quality work,lack concentration,and creativity,which will have serious adverse effects on the organization.Therefore,it is necessary to study and attach importance to the problem of job burnout among employees in commercial banks.This article selected A Rural Commercial Bank as the research subject,focusing on the problem of job burnout among employees of A Rural Commercial Bank.Based on a review of relevant literature,a questionnaire survey and interview method were mainly used.The data collected from the survey were analyzed using descriptive statistical analysis,T-tests,one-way ANOVA,and other methods,and combined with relevant interview content,the job burnout performance of A Rural Commercial Bank employees was summarized systematically.The main influencing factors of job burnout were analyzed and studied from personal,organizational,and social levels.Finally,relevant countermeasures were proposed for addressing the problem of job burnout among employees of A Rural Commercial Bank.The research results showed that the overall level of job burnout among employees of A Rural Commercial Bank was at a medium level,manifested by a lack of work enthusiasm,motivation,and drive,low mood and negativity,and a lack of self-value recognition.The main factors affecting job burnout among employees of A Rural Commercial Bank were personal factors such as gender,age,work experience,marital status,educational background,and salary;organizational factors such as work environment,work pressure,organizational fairness,and development space;and social factors such as teller status,customer cooperation,social change,and trust deficit.Based on the specific situation of A Rural Commercial Bank and the main factors affecting employee job burnout,this article proposed suggestions for reducing employee job burnout from personal,organizational,and social levels.Effective and feasible management suggestions were provided,taking into account internal and external factors,as well as relevant measures for effective human resource management,with the aim of improving or resolving the problem of job burnout among employees of A Rural Commercial Bank.更多还原