【作者】 潘高翔；

【导师】 柴盈； 谢晓云；

【作者基本信息】 广东财经大学 ， 公共管理硕士（专业学位）， 2022， 硕士

【摘要】 城市发展随之而来的是城市垃圾量的增长,如何科学有效地处理城市垃圾是许多城市执政者都必须要面对的问题。社会的发展也推动着政府治理模式的创新,如信息技术的运用等,大大的提升了城市管理效率,这已成为我国近年来城市管理的新趋势和方向。作为我国最重要的公共政策之一,城市居民垃圾分类是推动我国生态文明建设的有效手段,当前政府也在实践中尝试从技术、组织、环境等多方面,就如何提高城市居民参与垃圾分类的意愿进行摸索。广州是我国较早开始垃圾分类的城市之一,在此背景下,本文以广州为研究区域,以TOE为分析框架,对城市居民参与垃圾分类意愿的主要影响因素进行了分析和探讨。本文聚焦于影响城市居民参与垃圾分类成效的多方面因素,并就如何提高这种意愿提出作者的对策和建议。具体而言,本文首先通过文献对相关概念和TOE分析框架进行了阐述。其次,在运用社会影响理论、资源基础理论和激励理论基础上,从TOE分析框架中的技术、组织、环境三个方面构建了影响居民参与城市垃圾分类意愿因素的分析模型,并提出了六个研究假说。再次,以广州为研究区域,通过问卷调查法获取数据,利用SPSS软件作为工具,对收取的样本数据进行回归分析,对研究假说予以验证。研究结果显示,在TOE分析框架下,技术因素、组织因素和环境因素共同影响着居民参与垃圾分类的意愿,并支持了六项研究假说。在具体实践中,政府要从技术普及、技术效应、政策压力、宣传教育、意识规范、环境支持等六个方面进行系统性考虑。在技术因素上,要以政府统筹为指导,加强技术集约化发展,构建技术企业参与平台,重视技术的实用型运用;在组织因素上,持续优化垃圾分类政策法规,提高财政资金支持,重视宣传教育引导;在环境因素上,要注重发挥社会组织的作用,同时注重完善区域分类设施配置,打造支持性分类系统。更多还原

【Abstract】 Urban development is followed by the growth of urban waste.How to deal with urban waste scientifically and effectively is a problem that many city rulers must face.The development of society also promotes the innovation of government governance model,such as the application of information technology,which greatly improves the efficiency of urban management,which has become a new trend and direction of urban management in China in recent years.As one of the most important public policies in China,urban residents’ waste classification is an effective means to promote the construction of ecological civilization in China.At present,the government is also trying to explore how to improve the willingness of urban residents to participate in waste classification from the aspects of technology,organization and environment.Guangzhou is one of the cities that started waste classification earlier in China.Under this background,taking Guangzhou as the research area and toe as the analysis framework,this paper analyzes and discusses the main influencing factors of urban residents’ willingness to participate in waste classification.This paper focuses on various factors affecting the effectiveness of urban residents’ participation in waste classification,and puts forward the author’s countermeasures and suggestions on how to improve this willingness.Specifically,this paper first expounds the relevant concepts and toe analysis framework through literature.Secondly,based on the social impact theory,resource-based theory and incentive theory,this paper constructs the analysis model of the factors affecting residents’ willingness to participate in urban waste classification from the three aspects of technology,organization and environment in the toe analysis framework,and puts forward six research hypotheses.Thirdly,take Guangzhou as the research area,obtain the data through the questionnaire survey method,and use SPSS software as a tool to conduct regression analysis on the collected sample data to verify the research hypothesis.The results show that under the framework of toe analysis,technical factors,organizational factors and environmental factors jointly affect residents’ willingness to participate in waste classification,and support six research hypotheses.In specific practice,the government should systematically consider six aspects: technology popularization,technology effect,policy pressure,publicity and education,awareness norms and environmental support.In terms of technical factors,we should take the overall planning of the government as the guidance,strengthen the intensive development of technology,build a platform for technology enterprises to participate,and pay attention to the practical application of technology;In terms of organizational factors,continuously optimize waste classification policies and regulations,improve financial support,and pay attention to publicity,education and guidance;In terms of environmental factors,we should pay attention to giving full play to the role of social organizations,improve the allocation of regional classification facilities and create a supporting classification system.更多还原