【作者】 杨扬；

【导师】 李录堂； 李瑞强；

【作者基本信息】 西北农林科技大学 ， 工商管理硕士（专业学位）， 2018， 硕士

【摘要】 AM公司是世界知名的大型航空公司,经过多年的发展,定期航线丰富,选乘旅客众多,客运业务繁忙,但同时AM公司也面临异常激烈的竞争。不仅在争夺客源占有率方面,还包括飞行员人才储备方面的竞争。AM公司飞行员群体对公司的综合满意度不高,因此造成飞行员流失率逐年上升,不利于AM公司进一步地发展和壮大。因此构建一个解决飞行员流失的体系,从多个方面提出降低飞行员流失率的对策,可以从理论和实践上提高AM公司飞行员团队稳定性,进一步提高AM公司的市场竞争力。AM公司飞行员流失原因很多,本文针对AM公司飞行员群体、人力资源部以及管理层进行调研,总结和分析了AM公司飞行员流失原因,这些原因主要包括五个方面:AM公司人力资源管理理念落后,没有引入先进的管理方法,在招聘、培训、培养等方面存在较多的不合理之处,不利于飞行员职业生涯发展;AM公司薪酬绩效缺乏竞争力,难以与其他新兴航空公司竞争,导致优秀飞行员离职流失;AM公司飞行员缺乏对企业文化的认同,企业的发展理念也未充分考虑员工的归属感,从而造成飞行员无法全身心投入到企业发展中去;AM公司飞行员职级设置不合理,职责内容不明确,责权不统一引发飞行员产生矛盾心理,工作中产生负面情绪;飞行员自身存在的问题,如家庭矛盾、子女教育等问题,均对飞行员的流失造成了一定影响。因此,AM公司为了能够挽留优秀飞行员,吸引、培养更多的优秀成熟的飞行人才,急需建立健全飞行员选拔、培养体系,科学规划飞行员职业前景,构建合理的晋升通道;构建公平公开合理的飞行员激励机制,提高飞行员薪酬的内外部竞争力;建设以人为本的企业文化,确保企业发展理念与飞行员需求一致;提高飞行员流失危机管理意识,实施重点公关政策,挽留飞行员;对飞行员工作、生活、家庭等多个方面实施人性化关怀,引入多样性的员工保险福利,解除飞行员的后顾之忧。更好的壮大AM公司,从根本上提升AM公司对飞行员的吸引力。AM公司飞行员流失给公司的经营发展带来了较为严重的障碍,本文提出飞行员挽留措施之后,职业前景、薪酬待遇、工作环境等方面均会得到较大提升,与其他航空公司相比具有较强的竞争力,因此可以更好地让飞行员安心在公司工作,进一步提高AM公司的竞争力。更多还原

【Abstract】 AM is a world-famous large airline.After years of development,it has a wide range of regular routes,many passengers are selected,and passenger transportation is busy,but at the same time AM is facing fierce competition.Not only in terms of competing for customer share,but also competition for pilot talent reserves.AM’s pilot group’s overall satisfaction with the company is not high,so the pilot loss rate is increasing year by year,which is not conducive to the further development and growth of AM.Therefore,constructing a system to solve pilot loss,and propose countermeasures to reduce pilot loss rate from various aspects,can improve the stability of AM company pilot team from theory and practice,and further improve AM’s market competitiveness.There are many reasons for the loss of pilots in AM.This thesis investigates and analyzes the reasons for the loss of pilots of AM in the AM company’s pilot group,human resources department and management.These reasons include five aspects: AM company’s human resource management concept is backward,no Introducing advanced management methods,there are many unreasonable aspects in recruitment,training,training,etc.,which is not conducive to the career development of pilots;AM company’s salary performance is not competitive,it is difficult to compete with other emerging airlines,leading to the departure of excellent pilots Loss;AM company pilots lack recognition of corporate culture,the company’s development philosophy does not fully consider the sense of belonging of employees,resulting in the pilot cannot fully devote himself to the development of the enterprise;AM company pilot level is unreasonable,the responsibilities are not clear The unreasonable powers and responsibilities caused the pilots to have ambivalence and negative emotions at work;the problems of the pilots themselves,such as family conflicts and children’s education,all had a certain impact on the loss of pilots.Therefore,in order to retain excellent pilots,AM companies attract and cultivate more excellent and mature flight talents,it is urgent to establish and improve pilot selection and training systems,scientifically plan pilot career prospects,and construct reasonable promotion channels;construct fair and open pilot incentives.Mechanism to improve the internal and external competitiveness of pilots’ compensation;build a people-oriented corporate culture,ensure that the company’s development philosophy is consistent with the needs of pilots;improve pilots’ crisis management awareness,implement key public relations policies,retain pilots;work for pilots,life,families,etc.The implementation of humane care in one aspect,the introduction of a variety of employee insurance benefits,to relieve the pilot’s worries.Better growth of the AM company will fundamentally enhance AM’s appeal to pilots.The loss of AM pilots has brought serious obstacles to the company’s operation and development.After the pilots proposed the retention measures,the career prospects,salary and work environment will be greatly improved,which is stronger than other airlines.The competitiveness,therefore,can better enable pilots to work in the company and further enhance the competitiveness of AM.更多还原